If you are unsure of these delivery terms and conditions, or are seeking more information in regards to our delivery service, please email us at orders@Leckys.com.au prior to purchasing.This website is linked to Lecky’s operational and transportation hub. Delivery costs are based on item size / weight. Where possible items are sent at the fastest delivery means within our transportation network. If orders are placed that exceed weights and dimensions covered by our local transportation ie pallets of freight to remote location or traverse great distance Lecky’s reserves the right to cancel the order and negotiate on fair freight charge to cover costs of delivery.Remote areas, pallet deliveries and big/bulky items may attract additional surcharges. We will contact you immediately if this is the case.Please allow 1-3 days for metro delivery. WA, NT and other remote locations please allow 7-14 days delivery time.Your order will be filled within 24 hours whenever possible. If for reasons beyond our control we are unable to dispatch your order within 48 hours (supplier stock issue, special order stock, etc) we will contact you so that we can make alternative arrangements.We reserve the right to terminate any orders and refund all monies in total.
All products purchased from Leckys Pty Ltd are backed by a Return Policy. All products returned must be in perfect unused condition, with all components, complete with original packaging. We will not allow returns on damaged or incomplete products. Proof of purchase is required. To arrange a return Lecky’s must be notified of intent to return and confirmed with RMA# before any credit or return may take place.Products that are custom made or configured to order will not be eligible for return.
If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only. We recommend that you return your unwanted items using registered post or traceable courier. We can not be held responsible if returned items are lost in transit.
Product warranties are governed by the respective manufacturers and / or suppliers warranty terms and conditions (available on request). We will not be liable to you or any third party for any loss suffered due to product failure. We will process product warranty claims through the respective manufacturers and/or suppliers.
We appreciate that you may have certain concerns about how personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we strictly comply with all applicable Australian privacy laws.Data is kept secure and locked away with data Encryption methods and accessible only by authorized personnel.
We collect information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.This information also allows us to provide you with offers that are of greater interest or benefit to you.
We store your registration and ordering details so that you don’t have to re-enter your details every time you shop with us. And sometimes we add to your personal information with data from external sources. This is usually only done to verify the accuracy of the information we have, and to personalise and improve our services. Generally, the personal information we collect is supplied by you.
The information we collect includes your name, business name, address, delivery address, phone number and e-mail address.
We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include major delivery companies, outsourced call centres, mail houses and third party fulfilment contractors.In special circumstances, for example if we sell our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.If you would like to access your personal information, please email your request via Contact us or phone us on 03 9354 4200
We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us online.Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.Credit card information is not kept or stored on this website.
A cookie is a small amount of information sent from a web server to your computer when you use our web site. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your shopping basket, it does not tell us your personal identity unless you are registered with us.
Leckys Pty Ltd has no control over the privacy practices of sites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting.
We will only send you email or mail via direct marketing if you choose to receive them. If you would like to receive offers from us, please tick the relevant box when you register with Leckys Pty Ltd. If you no longer wish to receive these offers, please email us or call 02 9354 4200
Our privacy policies and practices may be reviewed and updated from time to time in line with customer expectations and legislative changes.
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